Chapter 1Managing People

The term human resource implies that ____ have the capabilities that drive business performance.
1. money
2. materials
3. people
4. information
The subdivision of work so that specific tasks or jobs are allocated to the most suitable individuals is described as:
1. the division of labour
2. time and motion
3. Fordism
4. human factors
Managing people has been a subject of human interest since:
1. the 1980s
2. the 19th century
3. recorded history began
4. the 16th century
Alienation comes from:
1. exhaustion
2. agricultural work
3. all factory jobs
4. dull, boring and work repetitive
Professional personnel management first originated in:
1. 16th century Italy
2. 19th century USA
3. Modern Europe
4. the British Empire
Which of the following is a feature of Taylorism?:
1. premium pay for a ‘fair day’s work’
2. selection of ‘first-class men’ for the job
3. the ‘task idea’
4. all of the above
Which of the following is not a typical HRM issues?
1. staffing
2. marketing.
3. training.
4. pay.
Which of the following is one of the largest expenditures of service companies?
1. production costs.
2. marketing costs.
3. employee costs.
4. distribution costs.
The study of work is an important contribution of the ____ movement.
1. job analysis.
2. scientific management
3. human engineering.
4. job design.
A radical and predominant managerial philosophy in the early 1900s was:
1. human relations
2. scientific management
3. human resource management
4. TQM